1. INTRODUCTORY PROVISIONS
1.1 These Accommodation Regulations set out the conditions for the provision of temporary, short-term accommodation and related services, which are provided based on the Contract by the Accommodation Provider in the Accommodation Facility to the Guest.
1.2 The provisions of these Accommodation Regulations form an integral part of the Contract. The provisions of the Contract take precedence over the provisions of these Accommodation Regulations.
2. DEFINITION OF TERMS
2.1 Capitalized terms used in these Accommodation Regulations have the meaning set out in these Accommodation Regulations or in the Contract.
2.2 These Accommodation Regulations define the following terms:
a) Price of Additional Services: the price for the provision of selected services. The offer of additional services is listed in [TO BE COMPLETED].
b) Accommodation Price: the price for the provision of temporary accommodation in the Accommodation Facility.
c) Price List: an annex to these Accommodation Regulations that sets out the Accommodation Price, the Price of Additional Services, and the Accommodation Fee.
d) Accommodation Regulations: these accommodation regulations setting out the conditions for the provision of temporary accommodation and related services by the Accommodation Provider.
e) Room: premises of the Accommodation Facility designated for use by the Guest. The Room includes in particular a kitchen and sanitary facilities. Sanitary facilities may be shared between two Rooms.
f) Accommodation Fee: the accommodation fee established by the generally binding decree of the Statutory City of Brno.
g) Working Day: means a day that is not a Saturday, Sunday or a day of rest (including holidays) under the law of the Czech Republic.
h) Reservation System: a reservation system operated by [TO BE COMPLETED] on the website available at [TO BE COMPLETED], which allows online reservation of Rooms offered by the Accommodation Provider according to current available capacity through a form.
i) Contract: a contract for temporary accommodation in the Accommodation Facility concluded between the Accommodation Provider and the Guest. The Contract may also be referred to as a “Registration Card”.
j) Contracting Parties: both the Accommodation Provider and the Guest together; the term Contracting Party refers to the Accommodation Provider and the Guest, or to either of them depending on the context of the given provision.
k) Common Areas: premises of the Accommodation Facility that serve for use by multiple guests, particularly the reception, corridors and courtyard of the Accommodation Facility.
l) Accommodation Facility: accommodation facility in the buildings at Francouzská 405/70 and 889/70a, 602 00, Brno.
m) Guest: a person who enters into a Contract with the Accommodation Provider.
n) Accommodation Provider: the company New BTS, a.s., with registered office at Kotěrova 2037/1b, Černá Pole, 613 00 Brno, Company ID: 277 45 333, VAT ID: 277 45 333, registered in the Commercial Register maintained by the Regional Court in Brno, Section B, Insert 5021.
3. SUBJECT OF THE CONTRACT
3.1 The Accommodation Provider is obliged to provide the Guest with temporary accommodation from the Start of Accommodation to the End of Accommodation specified in the Contract and during this period to provide services related to accommodation according to Article 7 of these Accommodation Regulations, or additional services if they are provided by the Accommodation Provider to the Guest in accordance with the Contract.
3.2 The Guest is obliged to pay the Accommodation Provider the agreed Accommodation Price and Accommodation Fee, or the Price of Additional Services if they are provided to the Guest in accordance with the Contract.
3.3 The Guest is obliged to use the Room and Common Areas in accordance with these Accommodation Regulations. During the term of the Contract, the Guest is responsible for the condition and equipment of the Room.
3.4 The Guest is obliged to pay a cancellation fee if these Accommodation Regulations so provide.
4. RESERVATION AND CONTRACT CONCLUSION CONDITIONS
4.1 Rooms can be ordered exclusively in the following ways:
a) electronically, through the electronic form of the Reservation System (if the Reservation System is available at the given time);
b) by telephone;
c) by email; or
d) in person at the Accommodation Facility.
4.2 In the case that Rooms are ordered in the manner according to paragraph 4.1 letter a), the Guest will be shown a complete summary of their order before confirming the Room order for the purpose of identifying and possibly correcting errors that occurred when entering data into the Reservation System form. The Guest will be allowed to check and change all input data before confirming the order. In the relevant electronic interface of the Reservation System, the Guest then confirms this selection, together with the Accommodation Price displayed, with a commitment to payment. In this way, a Room reservation is created.
4.3 A Room reservation is binding if the Accommodation Provider confirms the reservation to the Guest in writing or the Guest receives an automatic email confirmation generated by the Reservation System. At this moment, the Contract is concluded between the Accommodation Provider and the Guest.
5. PRICE AND PAYMENT CONDITIONS
The Accommodation Price and Accommodation Fee are set out in the Reservation System if it is available at the given time. If the Reservation System is not available at the given time, the Accommodation Price and Accommodation Fee are determined in accordance with the Price List, which forms an annex to these Accommodation Regulations.
5.1 The Price of Additional Services is determined in accordance with the Price List.
5.2 The Reservation System and Price List state prices including value added tax (VAT).
5.3 The Accommodation Price and Accommodation Fee are paid in advance. The Price of Additional Services is paid [TO BE COMPLETED].
5.4 In the case that a reservation is created by the Guest using the procedure according to paragraph 4.1 letter a) of these Accommodation Regulations, the Guest is entitled to make payment of the Accommodation Price exclusively electronically through the reservation web portal [TO BE COMPLETED]. Payments are processed through a payment gateway operated by [TO BE COMPLETED], with registered office at [TO BE COMPLETED], Company ID: [TO BE COMPLETED], registered in the Commercial Register maintained by [TO BE COMPLETED] in [TO BE COMPLETED] under file no. [TO BE COMPLETED].
5.5 In the case that a reservation is created by the Guest using the procedure according to paragraphs 4.1 letter b) to 4.1 letter d) of these Accommodation Regulations, the Guest makes payment before signing the Contract (Accommodation Card) at the Accommodation Facility.
6. START OF ACCOMMODATION
6.1 The Start of Accommodation is typically set for a Working Day. On the day of the Start of Accommodation, the Guest has the right to use the Room from 14:00. The Guest is obliged to take over the Room between 14:00 and 16:00 on a Working Day, unless another time for takeover has been confirmed in writing by the Accommodation Provider. The Accommodation Provider will hand over to the Guest the keys or access cards to the Accommodation Facility and the Room and will issue the Guest a document of accommodation in the specific Room.
6.2 The Guest shall take over the Room in a sober state; the Guest shall take particular care that when taking over the Room they are not visibly under the influence of alcohol beyond a socially acceptable level or under the influence of another addictive substance.
6.3 The Accommodation Provider shall hand over the Room to the Guest without defects and suitable for temporary accommodation. By taking over the Room, i.e., by taking over the keys to the Room and subsequently physically entering the Room, the Guest confirms that it was handed over without defects and suitable for temporary accommodation.
6.4 If the Guest does not pay the Accommodation Price or Accommodation Fee before taking over the Room, or if the Guest is visibly under the influence of alcohol beyond a socially acceptable level or under the influence of another addictive substance when taking over the Room, the Accommodation Provider is entitled to withdraw from the Contract.
6.5 The Guest is entitled to terminate the Contract up to 72 hours before the Start of Accommodation. Later, the Guest is entitled to terminate the Contract only for a serious reason. If the Contract is not terminated in accordance with the first or second sentence of this paragraph 6.5 and the Guest does not take over the Room on the day of the Start of Accommodation by 16:00, the Accommodation Provider is entitled to withdraw from the Contract. In such a case, the Guest is obliged to pay the Accommodation Provider a cancellation fee in the amount of [TO BE COMPLETED] % of the Accommodation Price according to the Contract.
7. SERVICES RELATED TO ACCOMMODATION
7.1 The Accommodation Provider is obliged to ensure during the term of the Contract:
a) heating of the Accommodation Facility, electricity, supply of cold and hot water to the Room and discharge of wastewater, removal of municipal waste from collection containers of the Accommodation Facility,
b) change of bed linen once a month,
c) cleaning and lighting of Common Areas and operation of equipment located in them including elevators,
d) collection of mail delivered to the mailbox of the Accommodation Facility.
7.2 For a separate fee (i.e., for payment of the Price of Additional Services), the Accommodation Provider will provide the Guest with additional services listed in the Price List.
7.3 The Guest is entitled to use electricity, water supplied to the Room, discharge of wastewater and removal of municipal waste from collection containers of the Accommodation Facility to the extent usual for accommodation. When leaving the Room in which no other person remains, the Guest is obliged to turn off lights, turn off electrical appliances, close water taps and close windows.
7.4 The Guest is not authorized to manipulate the temperature regulation of heating in the Accommodation premises.
7.5 An outage of electricity or water supply or malfunction of Common Area equipment including elevators for a period of 48 hours or less due to a breakdown is not considered a breach of the Contract. The Accommodation Provider is not liable for outages of electricity and water supply arising on the supplier’s side outside the Accommodation Facility.
7.6 The Accommodation Provider does not accept shipments into the Guest’s own hands.
8. CONDITIONS FOR USE OF ROOM AND COMMON AREAS
8.1 Smoking is prohibited in the Accommodation Facility including Common Areas except the courtyard. The Accommodation premises are equipped with smoke detectors that are activated by smoking. The smoking ban also applies to electronic cigarettes.
8.2 For hygienic reasons, the Accommodation Facility is not intended for animals and it is forbidden to let them into the Accommodation premises.
8.3 For violation of the prohibition under paragraph 8.1 or 8.2 of these Accommodation Regulations, the Accommodation Provider is entitled to charge the Guest a contractual penalty with a sanction function of CZK 5,000.
8.4 It is forbidden to manipulate fire alarms in the Accommodation Facility. For violation of this prohibition, the Accommodation Provider is entitled to charge the Guest a contractual penalty with a sanction function of CZK 10,000.
8.5 In the Accommodation Facility, the Guest must not move equipment without the consent of the Accommodation Provider or use it for purposes other than intended and must not make interventions in electrical and other installations of the Accommodation Facility.
8.6 In the Accommodation Facility, the Guest is not authorized to connect their own electrical appliances without the consent of the Accommodation Provider except for personal hygiene devices (hair dryers, shavers, electric toothbrushes), chargers for mobile phones, tablets, laptops and similar devices. The Guest is authorized to connect these provided that these devices have no defects and comply with technical standards for placing on the market in the European Union.
8.7 The Accommodation Facility is not suitable for children and the Accommodation Provider does not provide accommodation services to children.
8.8 The Guest is obliged to use the Rooms and Common Areas in such a way as not to disturb the use of the Accommodation Facility by other guests. In particular, they are obliged not to disturb other guests with excessive noise, light, odor or vibrations. From 22:00 to 6:00, the Guest is obliged to observe night quiet in the Accommodation Facility.
8.9 The Guest is not authorized to let third parties who are not accommodated in it into the Accommodation Facility and to receive visitors in it.
8.10 The Guest has an obligation to immediately report to the Accommodation Provider all defects and other facts that would make the Room unsuitable for use.
8.11 The Accommodation Provider is entitled to change the Room through which temporary accommodation is provided to the Guest if they have a fair reason to do so, especially to ensure that the Guest can be provided with accommodation in a Room without defects and suitable for temporary accommodation, for example in case of emergencies, and to ensure privacy and minimal disturbance of Guests. When changing a Room, the Accommodation Provider will issue the Guest a new accommodation document and the Guest will hand over to the Accommodation Provider the original accommodation document.
8.12 The Accommodation Provider will compensate the Guest for damage to items that the Guest brought into the Room or into spaces designated for storing items, up to an amount corresponding to one hundred times the Accommodation Price per day for all damage (property damage) that occurred to the brought items.
8.13 The Guest is obliged to:
a) take care of their belongings throughout the stay, especially not to leave them in Common Areas in their absence,
b) properly lock the Room especially in their absence,
c) deposit with the Accommodation Provider all jewelry, cash and other valuables or items of higher value. The Accommodation Provider may refuse to deposit these items on the grounds that they are dangerous or disproportionate to the Accommodation Facility in terms of value or extent,
d) immediately report to the Accommodation Provider the occurrence of damage,
e) immediately report information that could lead to clarification of the occurrence of damage to another Guest’s property (e.g., information about circumstances of disappearance/theft of items),
f) timely report to the Accommodation Provider facts that could lead to damage or depreciation of the Guest’s items.
9. TERMINATION OF CONTRACT
9.1 The Contract is concluded for a definite period until the day of the End of Accommodation.
9.2 If the Guest is a consumer who concluded the Contract in the manner according to paragraph 4.1 letter a), they expressly acknowledge in the sense of Section 1820, paragraph 1, letter l) of the Civil Code that in accordance with Section 1837 letter j) of the Civil Code, they do not have the right to withdraw from the Contract without giving a reason within 14 days in the sense of Section 1829 paragraph 1 of the Civil Code.
9.3 The Accommodation Provider is entitled to terminate the Contract without a notice period if the Guest:
a) uses the Room or Common Areas in violation of these Conditions or grossly or systematically violates good morals in the Accommodation Facility,
b) uses electricity, water supplied to the Room, discharge of wastewater or removal of municipal waste from collection containers of the Accommodation Facility to an extent greater than usual for accommodation or manipulates the temperature regulation of heating in the Accommodation premises,
c) does not pay the Accommodation Price in accordance with the Contract and these Conditions,
d) lets the Room or other part of the Accommodation Facility to be used by another person or allows access to the Accommodation Facility to a third party who is not accommodated in it,
e) moves around the Accommodation Facility visibly under the influence of alcohol beyond a socially acceptable level or under the influence of another addictive substance,
f) otherwise substantially breaches the Contract.
9.4 If the Contract is terminated by notice, the End of Accommodation occurs upon expiration of the notice period, or at the moment of notice if the Contract is terminated by notice with immediate effect.
9.5 Notice can be delivered to the Guest via email that is stated in the Contract.
10. END OF ACCOMMODATION
10.1 The End of Accommodation is typically set for a Working Day. On the day of the End of Accommodation, the Guest shall clear all items that they brought into the Room by 10:00. The Accommodation Provider will take over the Room between 10:00 and 12:00 on a Working Day, unless handover at another time has been confirmed in writing by the Accommodation Provider.
10.2 If the Guest does not clear all items that they brought into the Room according to paragraph 10.1 of these Accommodation Regulations, the Accommodation Provider is entitled to clear them, store them at the Guest’s expense and charge the Guest a contractual penalty with a sanction function of CZK 1,000 for clearing.
10.3 If the Guest hands over the Room to the Accommodation Provider without damage, soiling and with all equipment with which it was handed over to the Guest, and returns to the Accommodation Provider the access keys or cards to the Room and Accommodation Facility, the Accommodation Provider will return the Deposit to the Guest in full.
10.4 If the Guest stops using the Room before the End of Accommodation, they are not entitled to a refund of the Accommodation Price, Accommodation Fee, or Price of Additional Services if they are provided to the Guest in accordance with the Contract, according to the Contract.
11. CONTRACTUAL PENALTIES
11.1 Contractual penalties and/or late payment interest are due [TO BE COMPLETED] days from the date of delivery of the Accommodation Provider’s written notice to pay them to the Guest, unless a longer period is specified in the notice.
12. FINAL PROVISIONS
12.1 If a dispute arises between the Accommodation Provider and the Guest from the Contract that cannot be resolved by mutual agreement, the Guest is entitled to submit a proposal for out-of-court dispute resolution to the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, address: Štěpánská 15, 120 00 Prague 2, email: adr@coi.cz, web: www.adr.coi.cz.
